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Service Trade — More than service
Your repair
ITEN
The Service Trade laboratory in Campodoro with technicians at their repair workstations

The value of technology.The strength of service.

We take care of products, people and resources.
After-sales service, repairs and refurbishment, with a single partner.

Our services Sectors
  • ICT and mobile
  • TV and monitors
  • Home appliances
  • Consoles
  • E-mobility
Always by your side

Where is your repair?

Access the dedicated area to check the status of your service request.

Check your repair
About us

An industrial company. A service close to you.

Founded in 2004, Service Trade S.p.A. is an independent Italian company specialising in after-sales services for leading consumer electronics brands, with technical expertise, dedicated laboratories and a local service network.

Aerial view of the Service Trade plant in Campodoro
Since 2004
22yearsof experience, vision and innovation
Local presence
3Operating sites in Italy
  • Cernusco sul Naviglio
  • Campodoro
  • Dueville
Expertise
MultibrandExpertise across multiple brands and product categories
Process
End-to-endFrom pick-up to return to use
Our numbers

No.1 in Italy for direct authorisations.

We are the company with the highest number of direct authorisations from the manufacturers operating in our market.

12,500m²
of operational space
Over1 M
spare parts managed per year
Over600K
devices repaired per year
80%
of repairs completed within 3 days
Over115K
devices under maintenance contracts
Over50K
devices installed per year

Why Service Trade

  1. Experience

    Established know-how in after-sales services for consumer electronics.

  2. Measurable processes

    Integrated information systems and KPIs under constant control.

  3. Multi-product

    Technical expertise across products and their interoperability.

  4. Diversified services

    A structured growth strategy in after-sales.

  5. Industrial quality

    Processes organised for efficiency, continuity and reliability.

  6. Vision

    We anticipate market change and new service needs.

  7. Continuous investment

    In skills, technology and organisation.

  8. Specialised team

    Dynamic people with technical and Project Management skills.

Our services

Four areas, one partner.

The core activities we use to manage after-sales. Below, all the specialist services that complete them.

  • Technical support

    Repairs and support

    Repairs in our laboratories, at service centres and directly on site.

  • Second life

    Product refurbishment

    Diagnosis, restoration, testing and packaging to bring products back into use.

  • Integrated logistics

    Reverse logistics and distribution

    Returns management, sorting, warehousing and distribution in one integrated flow.

  • Relationship and control

    Customer care and control tower

    Technical support, activity coordination and reporting to monitor the service.

All services

Specialist and complementary services.

From configuration to end of life: the services we manage for manufacturers, retailers and operators.

  • Staging and Configuration

  • Warehouse

  • Software Engineering

  • Delivery and Deployment

  • On-Site Services

  • Pay per Seat

  • Resident Engineers

  • Desk Support

  • End of Life Services

  • Data Cleaning

Sectors

Expertise across every technology.

We operate as an authorised service centre across multiple product categories, consumer and business.

  • Mobile

  • Consumer Electronics

  • TV & Visual Solutions

  • Small Appliances

  • E-Mobility

  • Insurance / Accidental

  • Printing

  • Consoles

  • Home Appliances

  • Modem & Decoder

  • B2B / Industrial

How we work

Every stage, under control.

A system of skills and processes to manage after-sales, from technical support to logistics.

Service Trade technician inspecting a notebook at intake
Intake and inspection
Test bench with measuring instruments in the Campodoro laboratory
Testing and diagnosis
Technicians working on the laboratory repair line
Repair
Operator preparing a Service Trade parcel for shipping
Packing and shipping
Service Trade technician inspecting a notebook at intake
Intake and inspection
Test bench with measuring instruments in the Campodoro laboratory
Testing and diagnosis
Technicians working on the laboratory repair line
Repair
Operator preparing a Service Trade parcel for shipping
Packing and shipping
Technician working on a smartphone board during refurbishment
Circular economy

More life for products. More value for resources.

Every recovered product is one more opportunity. Through repair and refurbishment, we help our clients extend the life of technology and add value to returned products.

  1. Repair
  2. Refurbish
  3. Reuse
  4. Back into use
Certifications and company documents

Quality, responsibility, transparency.

The references of our commitment to clients, people and the environment.

All certifications
Our sites

Spaces, people, expertise.

A tangible presence for an integrated service.

  • Head Office building in Cernusco sul Naviglio
    Cernusco sul NaviglioHead Office
  • Aerial view of the Campodoro plant
    CampodoroProduction site
  • Façade of the Dueville plant
    DuevilleProduction site

Contact us

Tell us what you need and we will put you in touch with the right team.

Email
info@stitaly.it
PEC
servizioclienti.servicetrade@pec.it
All contacts and sites
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